Question 1

What is Teamstays?

Accepted Answer

Teamstays is a B2B platform that connects businesses needing workforce accommodation with verified property owners across the UK. We simplify the process of finding, booking, and managing quality accommodation for teams and contractors.

Question 2

How does Teamstays work?

Accepted Answer

Businesses submit accommodation requests specifying their needs (location, dates, number of workers). Property owners then review these requests and submit offers. Businesses can compare offers and book directly through our platform.

Question 3

Is there a fee to use Teamstays?

Accepted Answer

Creating an account and submitting requests is free for businesses. We charge a small service fee that is included in the booking price. Property owners receive the agreed rate minus our commission.

Question 4

What areas do you cover?

Accepted Answer

We operate across the entire United Kingdom, with properties available in major cities, towns, and rural areas where workforce accommodation is needed.

Question 5

How do I find accommodation for my team?

Accepted Answer

After creating an account and completing verification, submit an accommodation request with your requirements including location, dates, number of workers, and budget. Property owners will then send you offers to review.

Question 6

How long until I receive offers?

Accepted Answer

Most requests receive offers within 24-48 hours. The response time depends on the location, dates, and availability of suitable properties in the area.

Question 7

Can I book multiple properties for one request?

Accepted Answer

Yes, if you need to accommodate a larger team, you can accept offers from multiple properties. Each booking is managed separately but linked to your original request.

Question 8

What if my requirements change after booking?

Accepted Answer

Contact us as soon as possible if your requirements change. We'll work with the property owner to accommodate changes where possible, subject to availability and any applicable fees.

Question 9

How do I list my property?

Accepted Answer

Register as a Host, complete the verification process, and add your property details including photos, amenities, and pricing. Once approved, your property will be visible to businesses seeking accommodation.

Question 10

How do I respond to accommodation requests?

Accepted Answer

You'll see relevant requests in your Requests dashboard. Review the requirements and submit an offer with your pricing and availability. If accepted, you'll receive a booking confirmation.

Question 11

How and when do I get paid?

Accepted Answer

Payments are processed after the guest's stay begins. We transfer funds to your registered bank account, typically within 7 working days of check-in.

Question 12

What documents do I need to provide?

Accepted Answer

You'll need to provide proof of property ownership or management authority, valid insurance documentation, and relevant safety certificates (gas, electrical, fire safety as applicable).

Question 13

When do I need to pay?

Accepted Answer

A deposit is required at the time of booking to secure your accommodation. The remaining balance is typically due before check-in, with exact terms specified in your booking confirmation.

Question 14

What payment methods are accepted?

Accepted Answer

We accept bank transfers and major credit/debit cards. For corporate accounts, we can arrange invoice-based payments with agreed payment terms.

Question 15

How does the deposit work?

Accepted Answer

A refundable security deposit may be required for some properties. This covers potential damages and is returned after checkout, subject to a property inspection.

Question 16

Can I get an invoice for my booking?

Accepted Answer

Yes, VAT invoices are automatically generated for all bookings and available in your dashboard. We can also provide consolidated monthly invoices for businesses with multiple bookings.

Question 17

What is the cancellation policy?

Accepted Answer

Cancellation policies vary by property and are displayed before booking. Generally, cancellations made 14+ days before check-in receive a full refund, while later cancellations may incur fees.

Question 18

What happens if a property owner cancels?

Accepted Answer

If a Host cancels your booking, you'll receive a full refund and we'll help you find alternative accommodation. We take Host cancellations seriously and they may affect the Host's standing on our platform.

Question 19

Can I modify my booking dates?

Accepted Answer

Date changes are subject to property availability. Contact us as early as possible to request changes. Modifications may affect pricing depending on the new dates.

Question 20

Why do I need to verify my account?

Accepted Answer

Verification ensures trust and safety for all users. For businesses, it confirms you're a legitimate company. For property owners, it verifies property ownership and compliance with safety standards.

Question 21

What documents are required for verification?

Accepted Answer

Businesses need to provide company registration details and proof of identity. Property owners need ownership/management documentation, insurance certificates, and relevant safety certifications.

Question 22

How long does verification take?

Accepted Answer

Most verifications are completed within 1-2 business days. Complex cases or incomplete documentation may take longer. You'll be notified once your account is verified.

Question 23

Can I have multiple users on my company account?

Accepted Answer

Yes, business accounts can have multiple team members with different access levels. Contact us to set up additional users for your organisation.

Frequently Asked Questions

General

For Businesses

For Property Owners

Bookings & Payments

Cancellations & Changes

Account & Verification